
Open the document you want to send via Mail Merge.Select the Send/Receive tab and select the Work Offline button (Mac Outlook - select Tools tab and toggle the Online/Offline button).Open Outlook and click the down arrow next to the profile name to select a profile – choose the shared account profile (e.g., its-email).In the Mail window, select the new profile (its-email) and select Prompt for a profile to be used.Enter the shared account information – its-email You may be prompted for a password – type YOUR and HawkID password here.Type the name of the profile e.g. its-email and click OK.


You will need to set up a separate profile in Outlook (desktop version) to send a mail-merge from a shared departmental account.
